Here you can find answers to our most popular FAQ's. If we still haven't answered your question, then just email with your query and we'll gladly help.

How long does delivery take?

You can view our delivery options here

What do you charge for delivery?

You can view our delivery options here

Will you send me a proof of my artwork?

Yes - Once we've received your order, it will be checked by a member of our team. We'll get your proofs made for your sign off and approval prior to production of your order. Our proofs will be either a visual mock-up of your chosen garment, or a material swatch of your print or embroidery. If you need to make any changes you can do this prior to us completing your order.

You can view our artwork approval process here and our artwork guidelines here.

We never start your order without your complete sign-off.

What size will you print/embroider my logo/text?

When you place your order, we'll look at your requirements to work out the optimum result, and then send you visuals for approval.  If you have specific sizes then you can add this information when placing your order.

As a approximate guideline we work on the below dimensions.

Small Logo's/Text - Approximately 90mm width or height (or you can specify exact sizes)

Large Logo's/Text - Approximately 220mm width or height (or you can specify exact sizes)

You can view more information about embroidery here and print here.

Can I cancel my order?

If you've made a mistake or would like to ammend the details of your order, then get in touch with us straight away!  You can cancel or ammend your order up until production has started, but once we've personalised your order and completed it, we're unable to ammend or cancel it.

How can I pay for my order?

You can view our payment information here

Which formats do you accept for artwork?

Ideally any type of high-resolution file is best, this can be .eps, .jpeg .pdf. However, we have a team of trained artwork professionals who work closely with all our customers to ensure accurate representation of your required artwork and personalisation. Once you've placed your order if we have any questions or queries, we'll contact you to discuss it further.

You can view our artwork guidelines here and artwork approval process here.

We never start your order without your complete sign-off.

Which application method is best for my order?

We offer both print and embroidery, and for a longer lasting, more professional look, we would always recommend embroidery. However, Print is perfect for single colour larger logo's and sometimes a preferred option.

If we have any concerns or suggestions about your artwork once your order is placed, we'll get in touch with you straight away.

You can see our embroidery information here and our print information here.

I can't see what I'm looking for. Do you supply it?

More than likely! Whether it's workwear, teamwear, sportswear, corporatewear, leisurewear, promotionalwear or any other type of printed or embroidered clothing we cna probably find it for you!

Please contact us and tell us what you're looking for.

Do you provide samples?

You can order samples of all our products online as you would on any website. However, due to the high cost and large volume of samples we handle, samples are charged in full, but can be either returned for refund (minus postage) or used as part of your order.

All we ask is that samples are returned via a trackable method to us within 7 days in original condition and packaging.

You can find more information about our delivery and returns policy here.

Do you have a size guide?

Yes, you can view our size guide here.

What is your returns policy?

You can view our returns policy here.