DELIVERY & RETURNS INFORMATION

Usually dispatched within 6-9 working days / £7.45 +VAT per order / Free on orders over £150

✔️ Estimated delivery date provided when your order is placed
✔️ Tracking information emailed when your order is dispatched
✔️ Parcelforce, DPD or Royal mail tracked courier
✔️ Available on personalised items
✔️ Order online or via email
✔️ Full artwork approval/sign off process
✔️ This is our standard service and the delivery date provided is an estimate.

Guaranteed dispatch within 4-6 working days / £29.95 +VAT per order

✔️ Tracking information emailed when your order is dispatched
✔️ Parcelforce, DPD or Royal mail tracked courier
✔️ Available on personalised items
✔️ Order online or via email
✔️ Full artwork approval/sign off process

*Please note we only start production on your order once you have approved your artwork.

We get it, you need your personalised clothing order quicker than you thought possible. We are here to help, but we need to act quickly!

Guaranteed dispatch within 3 working days / £59.95 +VAT per order

✔️ Tracking information emailed when your order is dispatched
✔️ Parcelforce, DPD or Royal mail tracked courier
✔️ Available on personalised items
✔️ Order online or via email
✔️ Full artwork approval/sign off process

*Please note we only start production on your order once you have approved your artwork.

Usually dispatched within 3 working days / £6.95 +VAT per order

✔️ Usually delivered within 5 working days
✔️ Tracking information emailed when your order is dispatched
✔️ Parcelforce, DPD or Royal mail tracked courier
✔️ Order online only

*Please note we only start production on your order once you have approved your artwork.

Usually ready for collection within 6-9 working days / £Free on all orders.

If you need and urgent collection order, please email us.

✔️ Estimated collection date provided when your order is placed
✔️ Email when your order is ready for collection
✔️ Collect from our warehouse: Bridgnorth, Shropshire, WV15 5BA
✔️ Available on personalised items
✔️ Order online or via email
✔️ Full artwork approval/sign off process
✔️ Always check with us to see if your order has been completed before collecting

*Please note we only start production on your order once you have approved your artwork.

When you place your order with us we then order your required garments with our wholesalers/manufacturers. For this reason, any edits or changes to your order must be advised within 3 days of placing your order, and before the personalisation process has started.

We are unable to edit your order after we have begun production of it and order edits beyond 3 days are not possible.

We work with trusted delivery partners including Royal Mail, Parcelforce, and Palletline (Pallex) to dispatch your orders. While we strive to meet all delivery expectations, please be aware that delays caused by our third-party couriers are outside our direct control. In the event of a delay, we will work closely with you to help resolve the issue as quickly as possible. Please note that we cannot accept liability for loss or compensation claims resulting from the failings of our courier partners.

Our delivery services are designed to be as clear and reliable as possible. However, please be mindful of the following conditions:

• Standard Delivery: Provides an estimated delivery date only. During peak periods, delivery times may extend beyond 6–9 working days.
• Guaranteed Delivery Services: We will complete and prepare your order for dispatch on the agreed date. However, we are not liable for delays caused by our delivery partners or other events beyond our reasonable control.

If you have any questions or require further assistance, please don’t hesitate to contact us on 01746 762591 or email sales@corporatetogs.co.uk

Please contact us before returning any items.

Customised garments are non-returnable under the following conditions:

• The item has been decorated or customised in accordance with your specifications.
• The item has been produced based on your artwork and design guidelines.
• The item has been specially sourced or made to order.

If you believe a garment is faulty, it is the buyer’s responsibility to return it to us for inspection, if required. Following inspection, we may offer a refund or replacement, at our discretion.

Please note:

• We are not liable to offer a refund or replacement if the garment is found to be non-faulty or has been misused.
• If the garment is accepted as faulty, we will refund any return carriage charges incurred.

You must notify us of any issues with your order within 5 days of receipt, and return any items considered faulty within 5 days of this notification. Claims made outside of this period will not be accepted.

For your protection, we recommend sending any returns via a tracked and insured courier service.